Enabling customer & employee experience will empower you to lead, fulfill and execute your strategy; with innovation and agility that will accelerate your journey to thrive.
Today, our dealings with the companies or with people go far beyond the simple act of buying what they are selling us. Successful businesses have always known the value of really listening to their customers, and the digital revolution - accelerated by the recent global events - has given them new and sophisticated ways of doing that.
Delivering differentiated and exceptional Customer Experiences can lead to a boost in loyalty, market share and revenues. Imagine what a similar focus on Employee Experience could mean for the business. Leading companies are already recognizing that Employee Experience is the new battleground for competitive advantage.
Leading now is vastly different from leading a year ago. People and organizations have changed dramatically. Now more than ever, leadership matters. It matters a great deal; to our organizations, to the people who work in them, and to our customers.
We have entered a new era of innovation. A strategic framework for focusing your organization's innovation efforts where it counts is a "must have". It requires immense efforts, as you attempt to move forward and make progress on your way, while facing one hurdle after another. And it is not simply about running.
Without effective execution, no business strategy can succeed. By now, most leaders realize that. Unfortunately, most organizations are still far better at developing strategy than at executing it. Making strategy work requires a disciplined process.
Although agility is about speed, it is also about speeding-up in the right direction to make possible an effective and successful transformation. It needs the adoption of a new individual mind-set that when summed to others will create a collision that will transform for good the whole organization, society and why not, the world.
Today’s world is not the same as yesterday’s nor will it be the same as tomorrows. We operate in a world where change is a constant, and where challenges and disruptions can be global in scale.
Cybersecurity risk is increasing, driven by global connectivity and usage of cloud services to store sensitive data and personal information. Cyber threats can come from any level of your organization. You must educate your staff about simple social engineering scams like phishing and more sophisticated cybersecurity attacks.
Key Resources makes available the most important assets required to help organizations achieve business success.
C3X is a business framework designed to provide Analysis as a Service (AaaS) that will help you to define your strategy by identifying and analyze what really matters. And like most brilliant things, its effectiveness relies in its simplicity! How does C3X work? By using a set of specialized questions, in an intelligent way and automatic way; C3X determines the gap between the current and the desired state for any organizational dimension.
Identify business criteria and key success factors that limit you or are helping you more to achieve business success
Determine in which improvement opportunities you should focus first to get the highest benefit or cause the highest impact in the shortest time
Discover the gap between where your organization stands versus the industry benchmark or where you would like your organization to be
Determine how prepared your organization is to manage, reduce, mitigate or eliminate the different business risks that it faces or could face
Customers positioning and segmentation by Satisfaction, NPS and Detraction
Word analysis based in comments of customers to know their thoughts
By using a set of collaboration tools, our consultants will get in touch with you and your teams in virtual mode, as if they were onsite..
This is the manner in which our corporation behaves with the public, customers, investors as well as employees. Our target is to be one of the best corporate citizens.
Avoid indifference by making a difference. We provide world-class tools, techniques and consulting to help our customers maximize and enjoy the benefits of their business and focus on what is really important.
Make a difference in the way our customers live and do business by assisting them to solve their most critical business problems to leverage sustainable growth until they consider us truly partners.
Yes? No? Maybe? The right answer is a rotund NO! Why? Simply because there is a new factor that is greatly impacting Customer Experience (CX) nowadays, and we must be aware of what we can and must do ...
Continue ReadingA new era of customer expectations is here. A new type of customer relationship came into being based on the increasing use of digital applications. The underlying technologies that made this possible...
Continue ReadingAlthough many think change is the only constant, there is one thing that never changes: If companies want to keep their customers, they must make sure they can meet the basics expectations of customer...
Continue ReadingTo identify the gaps in your current customer experience and understand where improvements are needed, you can follow these steps:Gather customer feedback: Collect feedback from your customers through...
Continue ReadingNo, being customer-centric and customer experience are not the same, although they are closely related.Being customer-centric refers to an organization's approach and mindset that puts the customer at...
Continue ReadingCustomer-centricity comes first, followed by customer experience, and then customer service.Customer-centricity: Being customer-centric is the foundational mindset and approach that drives all custome...
Continue ReadingA RACI matrix is a simple, effective means for defining roles and responsibilities, providing a comprehensive chart of who is responsible, accountable, consulted, and informed every step of the way.In...
Continue ReadingDo you know the PDCA cycle? Get to know all its stages and how to apply them in your business.PDCA or the Deming cycle is a management methodology that aims to continually improve processes. This cycl...
Continue ReadingThe function of human resources (HR) has been evolving (And it will continue to) significantly. Instead of focusing on personnel management and administrative tasks, it is shifting towards employee en...
Continue ReadingLooking ahead is always a tricky business. While the turn of the year presents an opportunity to take a fresh look at your strategy and plan where to focus your energies, it can be hard to sort real t...
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